Return and Exchange

"Returns & Exchanges 💛 We want you to love your Tannique bag! Since every piece is handcrafted specially for you, we offer a no exchange policy. Returns are accepted only if the item has a manufacturing defect, and this must be reported within 3 days of receiving your order. To qualify for an exchange, the bag must be unused, in its original condition, with all tags and packaging intact (including the box). Don’t forget to keep your proof of purchase handy. To start an exchange, simply write to us at [insert your email]. Once approved, we’ll share the steps for return pickup. Please note that items sent back without approval can’t be accepted. For exchanges or returns (except for defects or wrong items sent), shipping costs will need to be covered by the customer. Damages & Issues 🌿 Please check your order as soon as it arrives. If you spot any damage, defect, or receive the wrong product, reach out to us immediately—we’ll make it right. What can’t be returned Custom or personalized items (including special orders). Sale items and gift cards are also final and can’t be returned or exchanged."